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Hi my name is ***** ***** I can assist. Which version of the Windows OS are you using? Are all programs giving you the Error 16 status?
Sorry about that. Is this with Adobe Acrobat?
There is a permissions issue that is typically related to the Error 16.
I have a procedure that I can walk you though but if you would rather me securely connect to your Mac to fix it, I can do so for a small additional charge.
Did you just want to try to walk through the process first?
Set permissions for both the SLStore and the Adobe PCD folders.
1. Set permissions for the SLStore folder
Use the Finder to navigate to Library/Application Support/Adobe/SLStore.
Control-click the folder and choose Get Info.
Expand the Sharing & Permissions section.
Click the lock icon in the lower-right corner. Enter your administrator user name and password ***** prompted, and then click OK.
Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box
2. Set permissions for the Adobe PCD folder
Use the Finder to navigate to Library/Application Support/Adobe/Adobe PCD.
Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
Let me know if that works for you.
Hi there! Wanted to check with you to see if the procedure above helped at all.