How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bhavik Joshi Your Own Question

Bhavik Joshi
Bhavik Joshi, Software Engineer
Category: Software
Satisfied Customers: 275
Experience:  Product Developer at Computer Science Corporation
94617175
Type Your Software Question Here...
Bhavik Joshi is online now
A new question is answered every 9 seconds

I have replaced the hard drive on my laptop computer and

Customer Question

Hi I have replaced the hard drive on my laptop computer and have installed Adobe Acrobat 7.0 Professional.
Serial Number: 1118 - 1592 - 5538 - 7107 - 3788 - 6398
Activation Number: 2043 - 5588 - 1083 - 3593 - 5513 - 6022 - 4389
Activation type: Normal 24: 24
Please provide the activation code
Submitted: 5 months ago.
Category: Software
Expert:  Bhavik Joshi replied 5 months ago.

Hi Robert, Welcome to JustAnswer

Give me sometime. I will get back to you with my answer on this as soon as possible.

Expert:  Bhavik Joshi replied 5 months ago.

Did you downloaded Adobe with same serial key ?

Customer: replied 5 months ago.
No. From installation discs
Expert:  Bhavik Joshi replied 5 months ago.

Are you getting Activation server unavailable" error message ?

Expert:  Bhavik Joshi replied 5 months ago.

CS2 applications require activation to run. To run a CS2 application, uninstall your existing CS2 application and install a special version that does not require activation. You cannot reinstall from your original discs.

Expert:  Bhavik Joshi replied 5 months ago.

You will have to uninstall you current Adove Acrobat and install as instructed in below screenshots

Expert:  Bhavik Joshi replied 5 months ago.

Let me know if this solves your problem.

Expert:  Bhavik Joshi replied 5 months ago.

One more thing. Please remove serial number ,Activation number and other information from question as it is not safe to share it with others

Customer: replied 5 months ago.
I didn't realize that you weren't part of the Adobe team until after I paid you the $25.
I have managed to contact Adobe and have been told that Adobe Acrobat 7 Professional is not compatible with win 10.
I would not have provided the information that I did had I known that this site is not what it appears to be
Expert:  Bhavik Joshi replied 5 months ago.

Yes you are right this is product is not not compatible with Windows 10 but it can still work on windows 7.

Customer: replied 5 months ago.
I would like to have my payment of $25 refunded
Expert:  Bhavik Joshi replied 5 months ago.

For that you can contact customer service team they will help you with refund.

Expert:  Bhavik Joshi replied 5 months ago.

Thank you for using JustAnswer.

Please rate my service and provide me your valuable feedback.

Customer: replied 5 months ago.
Please tell me how contact the customer service team
Customer: replied 5 months ago.
SB How to
Expert:  Bhavik Joshi replied 5 months ago.

I believe you can contact : 1-***-***-**** for your refund. They will help you out.

Expert:  Bhavik Joshi replied 5 months ago.

Anything else on it from my end ?

Expert:  Bhavik Joshi replied 5 months ago.

or else you can directly do it from here :- http://ww2.justanswer.com/help/how-can-i-request-refund-0