Hi Robert, Welcome to JustAnswer
Give me sometime. I will get back to you with my answer on this as soon as possible.
Did you downloaded Adobe with same serial key ?
Are you getting Activation server unavailable" error message ?
CS2 applications require activation to run. To run a CS2 application, uninstall your existing CS2 application and install a special version that does not require activation. You cannot reinstall from your original discs.
You will have to uninstall you current Adove Acrobat and install as instructed in below screenshots
Let me know if this solves your problem.
One more thing. Please remove serial number ,Activation number and other information from question as it is not safe to share it with others
Yes you are right this is product is not not compatible with Windows 10 but it can still work on windows 7.
For that you can contact customer service team they will help you with refund.
Thank you for using JustAnswer.
Please rate my service and provide me your valuable feedback.
I believe you can contact : 1-***-***-**** for your refund. They will help you out.
Anything else on it from my end ?
or else you can directly do it from here :- http://ww2.justanswer.com/help/how-can-i-request-refund-0