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Hello Charlie, and thank you for choosing JUSTANSWER.com
In order to keep your Norton Tune-Upand NOrton 360 subscription in ACTIVE status, you need to purchase ANOTHER subscription.
TO purchase another subscription, can be tricky and this is where I would best be able to help you.
But to do this, I want to be 100% sure you are purchasing the correct subscription, so it would be best to have a REMOTE SESSION with you on your computer.
Are you okay with havign the remote session? Is now a good time?