Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is the computer you are trying to get the label maker working with, a Windows PC, or an Apple computer?
When you 'closed' the folder with the driver download, did you by any chance delete it?
It may be that, instead of Decompressing or Un-Zipping the contents of a ZIP file, you simply double-clicked on the Zip file and opened a 'view' of it. That means, if you closed the 'View' after installing from it, then you get not driver file for the computer to work with! because it's still in ZIP format, unusable in a ZIP file again.
So this time, COPY the contents of the ZIP file - or Un-Zip it into a permanently stored full-size format of files in a folder.
Then install the label printer from that.
That's OK! I'll Opt Out, and you can put in a Remote Service request, without opening another question.
My name is ***** ***** of the expert in computer category. I wish to work on your issue and will be your next active expert.
I will start a remote session. Please accept below service and install secure remote tool on your computer
1: Click Above link
2: Click "I Agree"
3: Click "Download"
Double click file after download
Let me know when you have done this