Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Let me know what account is hacked?
Use the forgot password ***** change your password ***** me know when you could be online so that i can walk you through.
I can remote connect and get the issue fixed let me know when you will be online and available.
Once you click on the link as the page opens click on i agreedownload and run the elsinore screen connect exe fileallow it to install
have you installed Elsinore remote assistance.
Looks like we are connected.
you are in
michelleclive: Himichelleclive: this is Michellemichelleclive: and i am connectedGuest: Hellomichelleclive: himichelleclive: tyr to install teamviewer and let me know the idmichelleclive: Elsinore is running slowGuest: How are you?Guest: Why do i have to teamviewer to reset my match acct?michelleclive: i will be assisting you remotely that is why teamviewer is required if you do not prefer then i can give you steps to follow.Guest: Give me steps to followGuest: Hellomichelleclive: open match.comGuest: It's openmichelleclive: Click on the link given below and follow the forgot password *****michelleclive: http://in.match.com/login/forgotpassword/#/Guest: I wish to change the email which i used to sign upGuest: Will that be possible?michelleclive: you cannot change your email as its the primary email of your account.michelleclive: check your email nowmichelleclive: there shouldbe an email from match.commichelleclive: did you check your emailmichelleclive: are you theremichelleclive: did you check your mail and see if you got the mail from match.comGuest: I didn'tGuest: I didn't receive any emailmichelleclive: check in the spam foldermichelleclive: usually match.com email comes bit latemichelleclive: you may check once more nowGuest: Can you do that for me yourselfmichelleclive: i will have to remote acess in that casemichelleclive: i have already sent you the remote offer