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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I need help with my account. Someone has hacked it, need

Customer Question

I need help with my account. Someone has hacked it , need help ASAP
Submitted: 5 months ago.
Category: Software
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Let me know what account is hacked?

Customer: replied 5 months ago.
My match.com account,i was unable to signed in to my account.
Expert:  Michelle replied 5 months ago.

Use the forgot password ***** change your password ***** me know when you could be online so that i can walk you through.

Customer: replied 5 months ago.
Hello pls i have been hacked again,i have change my email to***@******.***,please i really need your help about this and send me a link how to reset my password ***** this email***@******.***.
Expert:  Michelle replied 5 months ago.

I can remote connect and get the issue fixed let me know when you will be online and available.

Customer: replied 5 months ago.
I'm online right now
Expert:  Michelle replied 5 months ago.

Once you click on the link as the page opens click on i agree
download and run the elsinore screen connect exe file
allow it to install

Customer: replied 5 months ago.
Ok and what will i do next?
Expert:  Michelle replied 5 months ago.

have you installed Elsinore remote assistance.

Customer: replied 5 months ago.
I'm downloading it now
Customer: replied 5 months ago.
I just downloaded it and what will i do next?
Expert:  Michelle replied 5 months ago.

Looks like we are connected.

Customer: replied 5 months ago.
but i couldn't see the chat icon
Expert:  Michelle replied 5 months ago.

you are in

Expert:  Michelle replied 5 months ago.

michelleclive: Hi
michelleclive: this is Michelle
michelleclive: and i am connected
Guest: Hello
michelleclive: hi
michelleclive: tyr to install teamviewer and let me know the id
michelleclive: Elsinore is running slow
Guest: How are you?
Guest: Why do i have to teamviewer to reset my match acct?
michelleclive: i will be assisting you remotely that is why teamviewer is required if you do not prefer then i can give you steps to follow.
Guest: Give me steps to follow
Guest: Hello
michelleclive: open match.com
Guest: It's open
michelleclive: Click on the link given below and follow the forgot password *****
michelleclive: http://in.match.com/login/forgotpassword/#/
Guest: I wish to change the email which i used to sign up
Guest: Will that be possible?
michelleclive: you cannot change your email as its the primary email of your account.
michelleclive: check your email now
michelleclive: there shouldbe an email from match.com
michelleclive: did you check your email
michelleclive: are you there
michelleclive: did you check your mail and see if you got the mail from match.com
Guest: I didn't
Guest: I didn't receive any email
michelleclive: check in the spam folder
michelleclive: usually match.com email comes bit late
michelleclive: you may check once more now
Guest: Can you do that for me yourself
michelleclive: i will have to remote acess in that case
michelleclive: i have already sent you the remote offer

Customer: replied 5 months ago.
Hello Good day Ma,I'm having a problem with my Match.com account,My membership is still valid and my profile has been terminated please i really need your help.Here is the registered email address***@******.***.