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Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** can only happen is someone have accessed your account and changed the password, which means your account is hacked. Do you tried to reset the password ?
did you create a password ***** disk?
Are you able to login to your Microsoft account from another PC ?
I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.First you are going to need to create another email address with Hotmail.Please go to the following link to create that.https://signup.live.com/signup.aspxOnce you create the new address do the following.
Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened.Remember to be very polite and give as much information as you can.Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/
I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
I hope everything is okay with your issue. -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.