Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Ive seen this issue before and it can be fixed. The question is how do you want to proceed, would you like me to connect remotely and fix the issue for you on screen directly?
Or would you prefer to have me guide you via written support?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.