Can you take a screenshot of this and attach it here?
give me a minute please :) i just saw it
it seems to be an issue with some lenovo products
frankly i think that i would revert the windows 10
what was on it before ?
Settings > Update & security > Recovery and selecting either Go back to Windows 7 or Go back to Windows 8.1.
then if you want to try again make sure that all the drivers and the bios are completely updated from the lenovo site first
and then download the windows 10 from this page
if it was working under windows 10 recently try doing a system restore to before the problem started
System restore instructions - windows 7 or 8 or 10
hold the windows logo key down and hit Rtype rstrui.exe in the run box that comes up and hit enter
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settngs box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.
yes it would be additional
i dont know what you originally paid the site has a lot of offers. i just know it is 39 additional for the remote support
you need to accept the offer i can put it up again
ok for this you have to talk with customer service.
there should be a link on the top of the page to get to them or you can email***@******.***
if you give me a few minutes i can get you a phone number
sorry i am trying to help but customer service locked the question for a while and i couldnt answer
you need to work out with them why they are rejecting your credit card and then you can accept the offer and i can get in and fix it for you
you can call the at 855 (###) ###-####/p>
you need to ask them how to pay for the additional service not the answer to your question. they wont know that
THEY DONT ANSWER COMPUTER QUESTIONS I DO
THEY CAN HELP YOU WITH WHY YOUR CREDIT CARD IS NOT BEING ACCEPTED AND THEN I CAN HELP YOU WITH THE COMPUTER QUESTION
CALL THEM BACK. TELL THEM YOU ACCEPT AN OFFER FOR ADD SERV AND IT REJECTS YOUR CREDIT CARD AND THEY NEED TO FIX THAT!
as long as you are calling your credit card company to cancel you might ask them if THEY blocked it.
if it wasnt them it was customer service here. one of them did.
well tell them it is a legitimate charge and they should accept it
i will be back in half an hour to help you if you can work it out
i am back if you got things sorted out.