I will be the person helping you today.
I can help you in one of two ways:1) We will communicate back and forth on this page.2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.
In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.
As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.
If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.
I am very sorry about your confusion. My name is ***** ***** I will be glad to assist you today. The extra fee that you mentioned is optional, that is, if you want to use our Secure Remote Assistance service.
Do you still need help with this problem? Please reply to me so that I can help you further.
Yes, I am still here. Unfortunately, I do not provide phone support. We can continue to use this chat option instead.
Thank you for writing back and I am glad that you were able to fix the problem.
Thank you for using our service. If you need assistance in the future, you can request me any time here.