Welcome, I am Cory.
This does happen from time to time in Windows 10 and it is caused by an error with the Apps package which needs to be reinstalled.
I can connect with a secure remote connection and do this for you while you watch. The secure remote connection is a premium service so it is an additional fee of $29. If you do not want remote, then we can continue in chat and I can help you here for the original amount you paid.
Please let me now if you would like an offer for the remote service?