Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Is it the ultimate scanner by Innovative Technology that you need software for?
If so, you can the manual, the software, and some instructional videos at this link http://www.ithomeproducts.com/support. Just scroll down the page until you see the ITNs 500 listed and click on the link on the right side of the page. The software is in a zip file. You 'll need to unzip and extract the files from it before you can run it. If you'd like, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.