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caraleneK
caraleneK, Software Engineer
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Have had excel on my pc ....I converted a pdf file to excel

Customer Question

have had excel on my pc for years....I converted a pdf file to excel via my subscription to Adobe....now it says my excel, converted from client pdf, is an unlicensed product and I can't do anything with it.
Help
Submitted: 6 months ago.
Category: Software
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

how long have you been using the product and which product is saying its licence is expired, let me know the exact error message you get.

Customer: replied 6 months ago.
My excel/Office is several years old,
client sent me pdf versions of several excel spreadsheets
I bought a monthly subscription from adobe (last week)
file converted nicely, but the file name says unlicensed product. I can't copy, past, use formulas.....exactly the reason I bought the Adobe subscription.
Expert:  Michelle replied 6 months ago.

you are basically converting xls file to pdf is that correct?

Customer: replied 6 months ago.
No, I'm not a novice....I can go anywhere you direct me....
Customer: replied 6 months ago.
no, backwards....client delivered to me a pdf copy...I converted to excel...
Expert:  Michelle replied 6 months ago.

I am trying to understand the error you are getting is from MS Excel or Adobe pdf converter.

Expert:  Michelle replied 6 months ago.

can you post a screen shot of the error you are getting on this chat box.

Customer: replied 6 months ago.
I'm not receiving any error....I simply have a totally dead excel spreadsheet. I can't copy, paste, use formulas, sort...I have no functionality of excel...simply a brighter sharper screen after converting from pdf to excel
Expert:  Michelle replied 6 months ago.

alright so its not a license error you are getting which you have mentioned in your initial question post. Is that correct?

Its excel which is not functioning and you were able to work fine on excel 2 days back is that correct?

Customer: replied 6 months ago.
I don't think so, I use excel daily...but you've made a conection.....for the first time in 8 years, I now get a pop up asking me to activate my MS Office....since it's been on my machine for years, I ignored...I just now clicked continue and got a pop up that my copy of office was now registered...but it has been since 2010.
Customer: replied 6 months ago.
just opened and successfully used excel...my issue has to do only with the pdf file I converted to excel using the Adobe subscription...
Expert:  Michelle replied 6 months ago.

are you using an online excel to pdf software?

Customer: replied 6 months ago.
don't know...how do I tell ? ....opened a pdf, the "want to convert" button is on the right......
Expert:  Michelle replied 6 months ago.

when you open any file in excel what happens

does it open up fine and you are able to make changes

or you get a message to activate it

Customer: replied 6 months ago.
I receive no message...the spread sheet is dead...unresponsive...the file name at the top (not entered by me) says "unlicensed product"
Expert:  Michelle replied 6 months ago.

got it

can you open a word document

does it do the same thing in word as well

Customer: replied 6 months ago.
word is fine...older excel sp sheets are fine...only the converted.....
Expert:  Michelle replied 6 months ago.

all the converted files have this problem or just one

Customer: replied 6 months ago.
this is my first converted file....
Expert:  Michelle replied 6 months ago.

ok got it..so if i understand this correctly you opened a pdf file in adobe

there was convert button

you clicked on it to convert it

now you are unable to open the converted file

Expert:  Michelle replied 6 months ago.

is that correct

Customer: replied 6 months ago.
Not correct.....the file opens..but is non functional in excel....it shows on screen but has no functionality....
Expert:  Michelle replied 6 months ago.

ok so the converted file opens in excel but you can only view it..cannot make changes to it

Customer: replied 6 months ago.
Expert:  Michelle replied 6 months ago.

did you select ready only option when converting the file

Customer: replied 6 months ago.
listen, this just isn't working for me...I can input data faster than you can diagnose....no offense...we're old line accountants.....we're faster than most intell chips......I'll exercise my money back guarantee unless you can push that button...got to have this to the client by 9 tomorrow AM
Expert:  Michelle replied 6 months ago.

i will opt out and let other experts guide you on this

Expert:  caraleneK replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.If you want i can log on to your machine to help you as i see you have a dead line for today. Waiting your feedback