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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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Old computer died. Installed CS4 Extended on new computer. I

Customer Question

Old computer died. Installed CS4 Extended on new computer. I get notice my serial number is ***** longer valid. Serial number is *****
Submitted: 8 months ago.
Category: Software
Expert:  Mr.Med replied 8 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is your operating system please? (windows or mac)

Please run again the installation, select I Want To Try. Then click Next. Finish the installation and launch the product. In the Software Setup dialog box, select I have a serial number and want to license this product.

Enter the serial number. Click Next and finish starting the application.

    Expert:  Mr.Med replied 8 months ago.

    Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

    Expert:  Mr.Med replied 8 months ago.

    are you there please?

    Expert:  Mr.Med replied 8 months ago.

    Hi,

    Has everything worked out, Do you still need help pleas?

    Expert:  Mr.Med replied 8 months ago.

    If you need further assistance please reply back to me

    Thank you