Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is your operating system please? (windows or mac)
Please run again the installation, select I Want To Try. Then click Next. Finish the installation and launch the product. In the Software Setup dialog box, select I have a serial number and want to license this product.
Enter the serial number. Click Next and finish starting the application.
Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?
are you there please?
Has everything worked out, Do you still need help pleas?
If you need further assistance please reply back to me