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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 555
Experience:  Computer Software Support specialist for more that 10 years
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I need to change my credit card to pay services from AOL.

Customer Question

I need to change my credit card to pay for the services from AOL. How do I do this without going nuts??
JA: How long have you had this issue with your A.O.L. account?
Customer: Just recently since credit card was lost in the mail and I have a whole new Chase Visa card and number
JA: Is there anything else important you think the Computer Technician should know?
Customer: I just need to get my account squared away since I am 84 years old and have been a good customer.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Software
Expert:  Mr.Med replied 8 months ago.

Hello and welcome to justanswer,my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Please follow the steps below :

  • Go to your account and sign in
  • Click "Manage My Subscriptions" under Service Options
  • Then click "Change Payment Method" link below the listed subscription to switch to a different credit or debit card on file
  • After click the circle next to the payment method
  • Finally scroll down and click "Submit"

Let me know if you need further help

Thank you

Expert:  Mr.Med replied 8 months ago.

Do you still need help ?

Expert:  Mr.Med replied 8 months ago.


Has everything worked out, Do you still need help pleas?

Expert:  Mr.Med replied 8 months ago.

Are you there please, if you need further assistance please reply back to me