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Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 1997
Experience:  Systems Administrator
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I have an HP ENVY 700-215xt. Recently it started acting up

Customer Question

I have an HP ENVY 700-215xt. Recently it started acting up and HP replaced the motherboard under warranty. Shortly thereafter, I started getting notes that said my copy of Windows 7 (Home Premium) wasn't genuine. When I googled this, I discovered that it was a common issue when motherboards are replaced. I contacted Microsoft but they say it's OEM software I need to contact HP. HP says the only way to fix this is to "reinstall the Operating System by performing the system recovery."
1) Is this correct?
2) If so, how long will it take, and
3) what's the chance of some catastrophic crash during recovery that will cost me hours of grief?
Submitted: 10 months ago.
Category: Software
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

The product key is tied to the mother board, HP should have fixed this when they replaced the motherboard.

If you have recovery discs then yest reinstalling it will fix the issue.

Customer: replied 10 months ago.

You answered Question 1. What about 2 and 3?

Expert:  Cody replied 10 months ago.

It takes up to 90 minutes I would say.

I've never had an issue reloading a PC with recovery CDs, odds are very very low.

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