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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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Dragon Naturally Speaking has stopped working." Uninstalled

Customer Question

Dragon Naturally Speaking for Windows has stopped working."
Uninstalled the program.
Reinstalled the program from CD.
Same error message.
Help appreciated.
Submitted: 7 months ago.
Category: Software
Customer: replied 7 months ago.
Again, Dragon log ------------------------------------------------------
Dragon Systems error log started Saturday, June 04, 2016 10:01:46
10:01:46 Starting process C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\natspeak.exe (ENX)
10:01:47 (UIAServer) Identity: S-1-5-21-3877853148-2501766570-1216305664-1001:Dragon.UiaServer
10:01:47 (UIAServer) Info: The server has started with Integrity Access Level: <3>
10:01:47 [x64] (UIAServer) Identity: S-1-5-21-3877853148-2501766570-1216305664-1001:Dragon.UiaServer64
10:01:47 [x64] (UIAServer) Info: The server has started with Integrity Access Level: <3>
10:01:48 LOG (MainWin): Windows user has administrative access to NatSpeak
10:01:48 Dragon NaturallySpeaking Version 12.50.000.075 (Service Pack 1)
10:01:48 OS: Windows 8 build 9200 64-bit
10:01:48 Locale: 409
10:01:48 Multimedia: Microphone (Realtek High Defini(1.101)
10:01:48 Marshaler: Microsoft with Dragon for ISRSpeaker2W, Version 4.0.4.2512
10:01:48 Doing QuickCheck of installation...
10:01:48 Edition: Home
10:01:48 Edition history: <empty>
10:01:48 Warning: System Reboot pending. Rename list follows...
10:01:48 '\??\C:\Users\Kurt\AppData\Local\Temp\nso4253.tmp\NSISArray.dll' to ''
10:01:48 '\??\C:\Users\Kurt\AppData\Local\Temp\nso4253.tmp\' to ''
10:01:48 '\??\C:\Config.Msi\3967ae7.rbf' to ''
10:01:48 '\??\C:\Config.Msi\3968212.rbf' to ''
10:01:48 '\??\C:\Config.Msi\396829b.rbf' to ''
10:01:48 '\??\C:\Config.Msi\39682a2.rbf' to ''
10:01:48 '\??\C:\Config.Msi\39682a6.rbf' to ''
10:01:48 '\??\C:\Users\Kurt\AppData\Local\Temp\nsrD994.tmp\NSISArray.dll' to ''
10:01:48 '\??\C:\Users\Kurt\AppData\Local\Temp\nsrD994.tmp\' to ''
10:01:48 File C:\WINDOWS\system32\comctl32.dll: Version 5.82.10586.0
10:01:48 File C:\WINDOWS\system32\riched20.dll: Version 5.31.23.1231
10:01:48 File C:\WINDOWS\system32\riched32.dll: Version 6.2.10586.0, LanguageID 0x0409
10:01:48 File C:\WINDOWS\system32\comdlg32.dll: Version 6.2.10586.0
10:01:48 File C:\WINDOWS\system32\user32.dll: Version 6.2.10586.306
10:01:48 File C:\WINDOWS\system32\oleacc.dll: Version 7.2.10586.212
10:01:48 Info: Running under 'WINDOWS-P0OAGG4\Kurt' account (S-1-5-21-3877853148-2501766570-1216305664-1001)
10:01:48 UAC: Info: Running with Integrity Level: <2>
10:01:48 File C:\WINDOWS\speech\speech.dll: Version 4.0.4.2512
10:01:48 File C:\WINDOWS\speech\vcmd.exe: Version 4.0.4.2512
10:01:48 File C:\WINDOWS\speech\vcmshl.dll: Version 4.0.4.2512
10:01:48 File C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\dnstk10.dll: Version 12.50.0.75
10:01:48 File C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\dd10enum.dll: Version 12.50.0.75
10:01:48 File C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\dd10edit.dll: Version 12.50.0.75
10:01:48 File C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\nstex50.dll: Version 12.50.0.75
10:01:48 Internet Explorer: Version 9.11.10586.0
10:01:48 DirectX: Version 4.09.00.0904
10:01:48 IMA_ADPCM is supported by IMA ADPCM codec
10:01:48 MPEGLAYER3 is supported by MPEG Layer-3 codec
10:01:48 ADPCM is supported by Microsoft ADPCM codec
10:01:48 ALAW is supported by CCITT A-Law codec
10:01:48 MULAW is supported by CCITT u-Law codec
10:01:48 QuickCheck Passed.
10:01:48 Identity: S-1-5-5-0-258136:Dragon.ActiveServices
10:01:48 Server Version 12.00.100.00553 (V12) BMV
10:01:48 S2: Tokenizer: 13.02.100.00486
10:01:48 S2: ClsModularRecognizer 0x6ae56b8 created.
10:01:50 MREC v1.22.100.14666 - The modular recognizer
10:01:50 MREC Build inmss (Intel Win32 MSVC++ 10.0 Small Ship)
10:01:50 MREC Compiled 2012-11-07 17:18:00
10:01:50 MREC Copyright (c) 1991-2012 Nuance Communications, Inc. All rights reserved.
10:01:50 MREC Machine OS: Windows NT 6.2 product 1 build 9200 64-bit
10:01:50 MREC Machine Speed: CyclesPerMicrosec: 2096; DynSRSF: 3670; StatSRSF: 3137
10:01:50 MREC Machine Memory: RAM: 7365M; Address: 4095M; CommitLimit: 8517M
10:01:50 MREC Machine Info: #LPUs: 4; PageSize: 4096; AllocGran: 65536
10:01:50 MREC Machine Name: WINDOWS-P0OAGG4
10:01:50 MREC CPU Label: AMD A10-5745M APU with Radeon(tm) HD Graphics
10:01:50 MREC CPU Details: AuthenticAMD, Fam 21, Mod 19, Step 1, Type 0
10:01:50 MREC CPU Processors: Single proc, Multi-core(4, max 16 c/p), No HT
10:01:50 MREC CPU Instruction Sets: Std, MMX, EMMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, SSE4A, SSE5, LMI, AVX, FMA, RDTSCP, CMOV, FXSR, POPCNT, OSXSAVE
10:01:50 MREC CPU Cache Sizes: 64K L1 instruction, 16K L1 data, 2M L2, 0K L3
10:01:50 SDAPI v22.369
10:01:50 Current time: 2016-06-04 10:01:50
10:01:50 S2: MREC v1.22.100.14666 - The modular recognizer
10:01:50 MREC Build inmss (Intel Win32 MSVC++ 10.0 Small Ship)
10:01:50 MREC Compiled 2012-11-07 17:18:00
10:01:50 MREC Copyright (c) 1991-2012 Nuance Communications, Inc. All rights reserved.
10:01:50 MREC Machine OS: Windows NT 6.2 product 1 build 9200 64-bit
10:01:50 MREC Machine Speed: CyclesPerMicrosec: 2096; DynSRSF: 3670; StatSRSF: 3137
10:01:50 MREC Machine Memory: RAM:
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 7 months ago.
No, thank you.
Expert:  Cody replied 7 months ago.

ok

Expert:  Cody replied 7 months ago.

you had sent offer but it didn't go through

Customer: replied 7 months ago.
I changed my mind when faced with numerous extra charges. A new version of the software costs less than your service.
Expert:  Cody replied 7 months ago.

ok

Customer: replied 7 months ago.
Still hoping for a good response that will validate the $40 charge I pay as a satisfied customer.
Expert:  Cody replied 7 months ago.

I would need remote assistance to see what is going on.

You can get a refund if you don't want to go that route by contacting customer service.

Contact customer service here: http://ww2.justanswer.com/contact-us

Customer: replied 7 months ago.
OK. Connecting.
Customer: replied 7 months ago.
American Express blocked it. Will approve when I can.
Expert:  Cody replied 7 months ago.

sounds good

Customer: replied 7 months ago.
Just noticed your company has just charged me 35 bucks which it said it wouldn't collect until after I received an answer. I agreed to what I believed was a five dollar payment. Not happy at all.
Customer: replied 7 months ago.
I do realize that it's not your area.
Expert:  Cody replied 7 months ago.

Correct, I don't know anything about billing. Customer service will be able to answer you on that.

Customer: replied 7 months ago.
Thank you for your attention -- concluding my relationship with your company, which has lasted all of thirty minutes. Cheers, Cody.
Expert:  Cody replied 7 months ago.

ok no prob