Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
you had sent offer but it didn't go through
I would need remote assistance to see what is going on.
You can get a refund if you don't want to go that route by contacting customer service.
Contact customer service here: http://ww2.justanswer.com/contact-us
Correct, I don't know anything about billing. Customer service will be able to answer you on that.
ok no prob