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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
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Last week my mac hard drive had to be replaced. And I lost

Customer Question

I'm Gene Azzam, Last week my mac hard drive had to be replaced. And I lost my Adobe illustrator and photo shop. I was able to save the files, but i can't install them. What can I do? I don't have my codes, lost them when hard drive crashed.
Submitted: 9 months ago.
Category: Software
Expert:  GeekGal replied 9 months ago.

Hi Gene. Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Expert:  GeekGal replied 9 months ago.

Do you have an icloud backup or some other type of backup for your system before the hard drive had to be replaced? When you initially purchased Adobe Illustrator and Photo Shop did you install them with cd's or did you download them?

Expert:  GeekGal replied 9 months ago.

Gene, do you still need assistance?