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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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I have an older version of Photoshop that I've been using .

Customer Question

I have an older version of Photoshop that I've been using for years. When I tried to open it today I received the message "Licensing is no longer supported for this product." Error:150:30. It doesn't seem possible that I have paid for this product long ago and it is suddenly not going to work, so I trust there is a solution.
Submitted: 6 months ago.
Category: Software
Expert:  Jason Jones replied 6 months ago.

Hello,

I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,
Jason

Customer: replied 6 months ago.
I want the first option.
Expert:  Jason Jones replied 6 months ago.

Hello,

May I ask which version of Windows or Mac OS you are using?

- Jason

Customer: replied 6 months ago.
Is this even Adobe? How did I get here from Adobe support?
Expert:  Jason Jones replied 6 months ago.

We are not Adobe.

Customer: replied 6 months ago.
do you have an answer?
Expert:  Jason Jones replied 6 months ago.

Do I have an answer for what?

Customer: replied 6 months ago.
The question I typed in.
Expert:  Jason Jones replied 6 months ago.

Which question?

Customer: replied 6 months ago.
Never mind. I don't want to use this service, it didn't help. Please void any payment made to my credit card.
Expert:  Jason Jones replied 6 months ago.

Okay.

Customer: replied 6 months ago.
Thank you!