Hi there Mary and welcome
Are you on a windows or a Mac computer? And which version?
The password ***** ***** related to Flash but for installing apps on your Macbook, so its the password ***** to your account on your Macbook that you need to enter
Do you recall what this is?
ok, click on my link
And you can install it there
Let me know the results please.
Ok, then it is the wrong password.
You will have to reset it
To do this
Then use this new password
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.