Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Hey Helen, i Understand your frustration, i've been in similar situations, and so have my mom who is in her late 60s. There is probably something small we are missing. It would be much easier if i can remote in and talk to you on the phone and figure it out. I do not like nickle and dimming people. but it is an extra charge for me to call or remote in. I'd be happy to do it for 15.00
I can call once you accept the offer, and try and figure out what the problem is, as well as remote i n.
you need to accept the premium service.....or i cant call.
unsure of your billing situation, that may be fir customer service.
We are an all around tech suppoport, + other stuff like doctors, lawyers etc
yeeah, i understand. thats for chat support like this
a lot of tech companies, like MS, and many others refer to us, where we do bill......not saying its fair.
They most likely do not offer support.
I'm sure you think i'm some dude in India or what ever. I'm in the US, and well educated. I can't tell you what rhapsody support system is........
Geeksquad is about the worst choice you could make, they will charge the hell out of you. I'm not in billing, i'm an engineer. 1(###) ###-####/p>
That's all i can do for your refund, contact them. Thanks.
i'll also send your question to Customer support (not sure how long it takes them)
Mind you, this could be solved if you willing to accept premium support, I can go as low as 5.00, which leaves little for me.
cool, good luck.
they will likley do nothing, but i don't know. And that is what it is. Can't say much for Rhapsody, they have bad software. Take care.
their just going to blame Rhapsody, which is fair, but they wont trouble shoot it......but what do i know, i dont work at best buy.
sending you to customer service, you should still call......Good luck!