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Hi Ralph! There are a few things which can cause this issue with Elements, but let's start with this: renaming two folders, SLStore and SLCache.
The SLStore and SLCache Folders can be found at:
C:\ProgramData\Adobe\SLStore (rename this to SLStoreOLD)
C:\Program Files (x86)\Common Files\Adobe\SLCache (rename this to SLCacheOLD)
After renaming these folders, reboot your computer and then try to open Elements editor again. Please let me know what happens!
Hi again Ralph! It's been a little while since we chatted, so I wanted to check back in with you and see if your problem with Elements had been resolved? Please let me know when you can...I'd like to continue assisting you if the problem hasn't been resolved!
Thanks...I look forward to hearing from you.