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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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I am receiving the message "Flash out of date"

Customer Question

I am receiving the message "Flash out of date" when I attempt to open U Tube etc.
I followed the instructions in order to install Adobe flash player21. When the pad comes on screen asking for my password ***** has a different name then is on my account and the password ***** name are not working together. My account name is***** and the name that appears is jsdoyle. When I change to my registered account name on screen it still does not work.
What can I do to update my flash player
Submitted: 4 months ago.
Category: Software
Expert:  Martin replied 4 months ago.

Hello Joe,

Are you trying to do this on a Mac? If so you need the password ***** your account or the password ***** the root account.

If you're not sure how to obtain that, I can help you via a secure remote session.