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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I am very frustrated. My computer just upgraded me from

Customer Question

I am very frustrated. My computer just upgraded me from Windows 7 to Windows 10, and I cannot get to my pagemaker program and files
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell - where do I find model number?
JA: Tell me a bit more about what's going on so he can help you best.
Customer: your asked for my computer and model number.
JA: Is there anything else the Software Technician should be aware of?
Customer: It is a Dell computer. an Inspiron 3847, premium 64bit that came with Windows 7 installed on it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Software Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Software
Expert:  Mr.Med replied 6 months ago.

Hello and welcome to jutanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, do you want to keep using windows 10 or do you want to roll back to your old windows 7 please?

also what is the versionof your pagemaker program?

Thank you