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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Bonjour Perle . : Depuis er je ne peux plus choisir mes

Customer Question

Bonjour Perle .
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Software Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Depuis hier je ne peux plus choisir mes thèmes musicaux. Pourtant ma cotisation est payée jusqu'en sept 2016. On m'indique de upgrader mon compte ????
JA: Is there anything else the Software Technician should be aware of?
Customer: oups la traduction est bizarre
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Software Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Software
Expert:  Martin replied 6 months ago.

Hello and welcome.

Do you speak any English?

Where are you trying to update your musical themes?

Regards,
Martin

Customer: replied 6 months ago.
Bonjour Martin, j'ai payé mon abonnement et je ne veux pas payer encore pour du support. Pouvez vous seulement régler mon problème avec l'impossibilité de choisir mes thèmes musicaux ? Merci Martin
Customer: replied 6 months ago.
Martin, svp je ne veux pas payer 51 $ par mois ... juste régler mon problème et ne pas être obligé de payer 600$ par année
Expert:  Martin replied 6 months ago.

The monthly subscription is an option, not mandatory. Simply ignore it if you do not want it.

I can connect to your computer and help you with your software issue.

I will send you a quote in my next message to get this fixed asap.

Customer: replied 6 months ago.
Je crains de me faire arnaquer avec ses abonnements de soutien à des prix exorbitants. J'adore smilebox et je ne comprends pas pourquoi ca ne fonctionne plus. Mon paiement est encore valable jusqu'en septembre
Expert:  Martin replied 6 months ago.

That is something you will have to ask the Smilebox accounts department.

You can do so using the following link:

https://smilebox.zendesk.com/hc/en-us/categories/200307570-Accounts-Billing

Customer: replied 6 months ago.
Je ne renouvellerai pas mon abonnement si je dois payer des frais pour une solution . êtes vous de smilebox ? J'ai peur d,avoir donné mon # ***** carte et de me faire charger des frais
Expert:  Martin replied 6 months ago.

Click on the link I gave you so you can contact Smilebox - we are paid support only.