Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
If youd like, I can call you over the phone or connect to your computer, and help you login and install yoru software dirctly.
would you like to try that?
Ive sent you the offer for phone support ( Phone support is considered a premium service)
Once accepted, I can call you.. Or, if you reject the offer we can proceed via written support only.
All right. Step one.. Lets try and login to y our adobe account.
Can you login here https://accounts.adobe.com
If not, then reset your adobe password ***** try to login again. Once logged in.
Go to your purchases and subscriptions page.
You should see your products there.. That will also contain your serial number or product key.
Once you have your product key, go to this page to redownload whatever software you needed.
If you get stuck or run into any issues, let me know exactly where you get stuck so we can continue.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
It may be you have an older version of IE.
Id suggest using firefox, which is definitely supported. You can get firefox here