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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I have a Seagate Barracuda remote hard drive which will not

Customer Question

I have a Seagate Barracuda remote hard drive which will not let me onto the disc. It is an older model, maybe 5 years. It just suddenly lost connection. The power light comes on and I can hear the hard drive humming, but cannot access it. It does not show up on my windows explorer display either. Any way to reconnect with the drive?
Submitted: 5 months ago.
Category: Software
Expert:  GeekGal replied 5 months ago.

Thank you. Let's get started with the remote session. Please open up the following link:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)

I'll then be connected.

Please let me know if you have any problems.