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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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I am with McAfee, but when my computer was attacked, McAfee

Customer Question

I am with McAfee, but when my computer was attacked, McAfee disappeared, and I can't do anything about finding it, or using it to help me get my icons, Quicken info, etc. Please get back on my computer.
William M. Stell ***@******.*** (###) ###-#### *****
McLean, VA 22101
Submitted: 5 months ago.
Category: Software
Expert:  Martin replied 5 months ago.

Hello William and welcome.

Sorry to hear you're having trouble with your computer.

When did the problem start?

Would you like me to help you directly via a remote session?

Please reply using the box below.


Expert:  Martin replied 5 months ago.

Do you have the install file or do you need that too?

Customer: replied 5 months ago.
I don't have any file. All I ask is that my McAfee file be put on my computer, to keep the promises made when I purchased it last September, and I can't think of a reason I should pay a fee for just that.
Expert:  Martin replied 5 months ago.

Hi William,

This is a paid support site so the file retrieval, and possible account retrieval + installation is not free.

I will send you a new quote for you to accept so we can get this sorted asap.


Customer: replied 4 months ago.
You hve charged ny credit card $53.00, but I never authorized that, and this is to request that you remove the charge.