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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I can't open a file in documents. when I try I get the

Customer Question

i can't open a file in documents. when I try I get the following message "the required index.xml file is missing". What should I do?
Submitted: 6 months ago.
Category: Software
Expert:  Quiksilver07070 replied 6 months ago.

Hello Pete, and thank you for choosing JUSTANSWER.com

.

The file you are trying to open......WHY are you trying to open it?

Expert:  Jason Jones replied 6 months ago.

Hello,

I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,
Jason