Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Ma'am have you tried copy/pasting the link to the browser and opening it ?
Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Please answer my above questions so that i can help you better.
Ma'am checking to see whether you still need my help.
Please let me know.
My name is***** see you are in need of help, how can I help you, if you'd like we can do a remote session where I log in to your computer to assist you in this resetting of the password