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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Need to reset creative cloud password ***** does not work

Customer Question

https://adobeid.services.adobe.com/reset/en_US/4K958S8S4RWVVXJ2PR71E8MJ24
Need to reset creative cloud password ***** does not work
Submitted: 6 months ago.
Category: Software
Expert:  John replied 6 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Ma'am have you tried copy/pasting the link to the browser and opening it ?

Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 6 months ago.

Ma'am checking to see whether you still need my help.

Please let me know.

Sincerely,

John

Expert:  rafalima87 replied 6 months ago.

My name is***** see you are in need of help, how can I help you, if you'd like we can do a remote session where I log in to your computer to assist you in this resetting of the password