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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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My Photoshop CS5 is no longer working a message says: Some

Customer Question

My Photoshop CS5 is no longer working a message says: Some of the applications components are missing from the application directory. Please re-install the application. Do I need to un-instal the original Photoshoop 5S if so how.\?
Submitted: 5 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 5 months ago.
Hi,I'm sorry about the issue. Can you please click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your Mac OS X version, such as 10.6, 10.7, 10.8, etc.?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Computer Tech replied 5 months ago.
I'm an independent computer tech; I fix Mac computers and Windows computers. The issue is with your computer, not with the Adobe photoshop application. I can help with this.Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?Please let me know; we guarantee our service. When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,