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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Adobe reader wants me to download a new flash player and

Customer Question

Adobe reader wants me to download a new flash player and they will not accept my password. I have tried several
Submitted: 6 months ago.
Category: Software
Expert:  Martin replied 6 months ago.
Hello Linda, welcome.You don't need a password ***** download the new flash player but I can help you find your Adobe password ***** you like.
Expert:  Martin replied 6 months ago.
What's your email address?
Customer: replied 6 months ago.
I says I need a password.
Expert:  Martin replied 6 months ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:https://ngmt.screenconnect.com/?Session=4b2694eb-ce12-4842-9756-393d2b33a956Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client Let me know once you've done that or if you need additional steps.Martin
Expert:  Martin replied 6 months ago.
Hello Neil and welcome.Sorry to hear you're having trouble with your computer.Has it ever worked?Would you like me to try and fix the problem remotely for you?Please reply using the box below.Regards,Martin