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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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When trying to upgrade from Windows 7 to Windows 10, I got

Customer Question

When trying to upgrade from Windows 7 to Windows 10, I got this message.
We're not sure what happened, but we were unable to run this tool on your PC, if you continue experiencing problems, reference the error code when contacting customer support, Error code 0x8009000F-0x90002. I've tried all the tricks I know, can you help me?
Submitted: 6 months ago.
Category: Software
Expert:  lexx3218 replied 6 months ago.
Hello my name is***** will be happy to answer your question. First just to verify are you trying the tool that allows you to download and burn windows 10 to disk and installing it from disk or have you not tried that method yet?
Customer: replied 6 months ago.
I will have to make a disk, then I will try it.
Expert:  lexx3218 replied 6 months ago.
Do you know where to go to download the program for windows 10 to download and burn to disk?
Customer: replied 6 months ago.
I am making a disk now
Expert:  lexx3218 replied 6 months ago.
Ok once that is completed try the installation using the disk.
Customer: replied 6 months ago.
I got the same answer when I tried to make a disk
Expert:  lexx3218 replied 6 months ago.
Ok are you able to make a disk using another computer?
Customer: replied 6 months ago.
I have had bad experiences with other people taking over my comp . I would just like to cancel your help and not charge my card. Thanks. Les
Expert:  lexx3218 replied 6 months ago.
I was not suggesting taking remove assistance I was asking can you make a disk using another computer? If you would like me to opt out of your question I can.
Customer: replied 6 months ago.
I would like to opt out please. I will just use the money toward a new comp