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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Adobe Reader DC was working great and now it has stopped.

Customer Question

Adobe Reader DC was working great and now it has stopped. I've used AdobeAcroCleaner_DC2015Cleaner several times. Have restarted and installed. Can't open any documents and I need these files. I have also used AdobeArCleaner_V2 and LabAcroCleaner_10_11, as well. Have restarted again, but with no results. Please help me fix this. I'm getting behind in my work.
Submitted: 6 months ago.
Category: Software
Expert:  Byron replied 6 months ago.
Hi. My name is***** you for your question and the opportunity to assist.Is this the tool you have used to clean up Reader DC?http://labs.adobe.com/downloads/acrobatcleaner.htmlIt's a different file name than those you listed above.
Expert:  Byron replied 6 months ago.
If that tool doesn't do the job and you need to open PDFs for work now,get the free Nitro reader here: https://www.gonitro.com/pdf-reader
Expert:  Byron replied 6 months ago.
Hi Janice, Good afternoon. Did the cleaner link above work for you?