How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have light room 5 and I thought we would have to reboot the

Customer Question

I have light room 5 and I thought we would have to reboot the hard drive so I backed up the catalogs on the desktop and now I can no longer access any of my photos on light room. I placed the catalogues back on the desk top but the program no longer recognizes them. The actual photos are on back up drives and I backed up the catalogues there also but I cannot get the program to recognize my photos any longer.
Submitted: 7 months ago.
Category: Software
Expert:  Martin replied 7 months ago.
Hello Colleen and welcome.When did the problem start?When you say reboot the hard drive, are you referring to having had Windows reinstalled?Please reply using the box below.Regards,Martin