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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Everytime I open a new tab, this website comes up "http://ak.imgf

Customer Question

Everytime I open a new tab, this website comes up "http://ak.imgfarm.com/images/vicinio/chrome/spent/myway/com.mindspark.tooltab.googlebrand.v3a/index.html" It is blocked by ESET, but I then receive notices that the attempt to get in has happened from 10 to 20 times. I have to remove each notification, and type over the "ak.ingfarm.com." etc to get to what I want to Google. How can I get rid of this. How can you prevent "ak.imgfarm.com" to even get on.
***@******.*** using both that email and now, as default,***@******.*** Thanks for your help
Submitted: 7 months ago.
Category: Software
Expert:  Cody replied 7 months ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 7 months ago.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 7 months ago.
Not feeling comfortable with that. See no certification or guarantee from Google Chrome
Customer: replied 7 months ago.
I thought Google would be more cooperative. I guess I'll have to use a different browser. Remember, you DID NOT answer my question and I WILL NOT be charged for this. Thanks anyway!
Expert:  Cody replied 7 months ago.
ok
Customer: replied 6 months ago.
I am confused. I responded that I was not comfortable with you connecting to my computer. My CC has been charged, and , frankly, it seems the problem is solved. At least for last 10 minutes, I can open tabs and they are clear as they should be. That's great, and if you fixed it, how? Since I did not give permission to come on the computer?
Expert:  Cody replied 6 months ago.
I did not do anything
Customer: replied 6 months ago.
Cody, then why was I billed?
Expert:  Cody replied 6 months ago.
I'm not sure, you can ask customer service here http://ww2.justanswer.com/contact-us