How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have software of Adobe Photoshop Elements 7- I am having

Customer Question

I have software of Adobe Photoshop Elements 7- I am having trouble opening some photo files either jpegs or downloads gifs eps - there is an error message - "Photoshop has determined there is a run time error.." I have uninstalled and reinstalled the software 2 times.
What is making this happen? How can I fix it? Please help
Thanks, Laura
Submitted: 6 months ago.
Category: Software
Expert:  Cris replied 6 months ago.
Hi, thanks for using I am Cris and will be glad to assist you. Can I offer you secure share screen to work on your issue?