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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I purchased Acrobat Pro DC laptop. It crashed and when

Customer Question

I purchased Acrobat Pro DC for my laptop. It crashed and when they copies my files it did not transfer as well as files stored under Creative Cloud. I do have my serial number. How do I get them reloaded. Thanks/
Submitted: 7 months ago.
Category: Software
Expert:  Shefin replied 7 months ago.
Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today. Can I access your computer remotely and check the issue? Thank you.S H E F I N
Customer: replied 7 months ago.
Is this service through Adobe?
Expert:  Shefin replied 7 months ago.
Hi, No. We are experts from justanswer.com, a paid support site. If you allow me to access your computer, I can help you resolve the issue without any additional cost. Thank you.S H E F I N
Customer: replied 7 months ago.
Please do not charge my card as I am unsure when you want to access my card. I should not be charged as I received no answer to my question. I will follow up through Adobe. Thanks.
Expert:  Shefin replied 7 months ago.
Hi, Please contact our customer service, if you have charged for the service.http://ww2.justanswer.com/help Thank you.S H E F I N