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GeekGal
GeekGal, Software Support Specialist
Category: Software
Satisfied Customers: 921
Experience:  MIS degree and 15+ years Experience in IT
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I have an IMac running 10.6.8 with 4 GBs of memory. It will

Customer Question

I have an IMac running 10.6.8 with 4 GBs of memory. It will not download software updates nor can I download any more recent operating systems.
Submitted: 8 months ago.
Category: Software
Expert:  John T. F. replied 8 months ago.
Hi, what happens when you attempt to use Software Update or download a newer release of OS X? Thanks,John
Customer: replied 8 months ago.
I get a "download unsuccessful" on the OS updates and an immediate "update unexpectedly quit" on software
Expert:  John T. F. replied 8 months ago.
Thanks, ***** ***** it in Safe Boot mode and see if you run into issues: Restart your Mac As soon as you hear the Startup chime, press and hold the SHIFT key Continue to hold the Shift key until you see the Apple logo and progress indicator. Then, let go of the Shift key and let it boot to the Desktop (it may take longer than usual so please be patient). Now try downloading a newer release of OS X from the App Store. John
Customer: replied 8 months ago.
Your solution did not work. I get the same results when I try to download.
Expert:  John T. F. replied 8 months ago.
Ok, Can you please download and run the following tool?http://www.etresoft.com/download/EtreCheck.zip It will collect information about your system for diagnostic purposes. Run the app once it has downloaded On the first screen, feel free to choose a problem but you can leave description blank since you’ve already told me. Next, click “Start EtreCheck”. When it is finished collecting data, click “Share Report” and choose "Copy report to clipboard" Then click “I Accept” and paste it back to me as a reply. (You should be able to paste it back by right-clicking or Ctrl-clicking where you type your reply to me and then choosing Paste from the pop-up menu). Thanks,John
Customer: replied 8 months ago.
EtreCheck version: 2.9.10 (261)
Report generated 2016-04-07 17:07:06
Download EtreCheck from https://etrecheck.com
Runtime 1:19
Performance: ExcellentClick the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.Problem: Other problemHardware Information: ⓘ
iMac (20-inch, Early 2008)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac8,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR2 SDRAM 800 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 800 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/nVideo Information: ⓘ
ATI Radeon HD 2400 - VRAM: 128 MB
iMac 1680 x 1050
spdisplays_display_connectorSystem Software: ⓘ
OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hourDisk Information: ⓘ
Hitachi HDP725025GLA380 disk0 : (232.89 GB) (Rotational)
- (disk0s1) : 210 MB
Macintosh HD (disk0s2) / : 249.72 GB (208.26 GB free)USB Information: ⓘ
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Logitech Logitech Illuminated Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mitsumi Electric Apple Optical USB MouseKernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.novatelwireless.driver.3G (2.1 - 2016-04-07) [Support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1 - 2016-04-07) [Support]
[not loaded] com.sierrawireless.driver.SierraSupport (1.4.0 - 2016-04-07) [Support]
[not loaded] com.sierrawireless.driver.SierraSupportKicker (1.4.0 - 2016-04-07) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.6 - 2016-04-07) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.11 - 2016-04-07) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.11 - 2016-04-07) [Support]/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[not loaded] com.novatelwireless.driver.3GData (2.1 - 2008-03-06) [Support]/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.6 - 2008-03-06) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.6 - 2008-03-06) [Support]System Launch Agents: ⓘ
[not loaded] 3 Apple tasks
[loaded] 65 Apple tasks
[running] 6 Apple tasksSystem Launch Daemons: ⓘ
[not loaded] 50 Apple tasks
[loaded] 92 Apple tasks
[running] 24 Apple tasksLaunch Agents: ⓘ
[not loaded] com.coupons.coupond.plist (2015-01-14) [Support]Launch Daemons: ⓘ
[not loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]User Launch Agents: ⓘ
[not loaded] com.adobe.ARM.[...].plist (2011-12-14) [Support]
[not loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[not loaded] com.zeobit.MacKeeper.Helper (2011-03-07) [Support]User Login Items: ⓘ
AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)
iTunesHelper UNKNOWN Hidden (missing value)
Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Dropbox Application (/Applications/Dropbox.app)Other Apps: ⓘ
[running] [0x0-0x15015].com.etresoft.EtreCheck
[loaded] 219 Apple tasks
[running] 40 Apple tasksInternet Plug-ins: ⓘ
JavaAppletPlugin: 13.9.8 - SDK 10.6 (2015-03-25) Check version
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
QuickTime Plugin: 7.6.6 (2015-03-25)
AdobePDFViewerNPAPI: 10.1.14 (2015-05-13) [Support]
CouponPrinter-FireFox_v2: 5.0.7 - SDK 10.6 (2015-01-14) [Support]
AdobePDFViewer: 10.1.14 (2015-05-13) [Support]
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) Outdated! Update
Silverlight: 5.1.30214.0 - SDK 10.6 (2014-03-15) [Support]
iPhotoPhotocast: 7.0 (2009-03-24)Audio Plug-ins: ⓘ
iSightAudio: 7.6.6 (2015-03-25)3rd Party Preference Panes: ⓘ
Flash Player (2016-03-18) [Support]Time Machine: ⓘ
Time Machine information requires OS X 10.8 "Mountain Lion" or later.Top Processes by CPU: ⓘ
5% WindowServer
5% fontd
1% WebProcess
0% usbmuxdTop Processes by Memory: ⓘ
152 MB WebProcess
123 MB Safari
41 MB WindowServer
33 MB Dock
33 MB FinderVirtual Memory Information: ⓘ
1.94 GB Free RAM
2.06 GB Used RAM
0 B Swap UsedDiagnostics Information: ⓘ
Apr 7, 2016, 04:52:54 PM ~/Library/Logs/DiagnosticReports/Software Update_2016-04-07-165254_[redacted].crash
com.apple.SoftwareUpdate - /System/Library/CoreServices/Software Updat
Customer: replied 8 months ago.
I haven't heard back since sending you the results of the diagnostic test
Expert:  John T. F. replied 8 months ago.
Hi, I hadn't heard back in nearly an hour but I am off work for the day now. i will opt out so another Expert can take a look at this. Thanks for the report. Please do not reply back or take other action on this question until you hear from them as it may delay the transition. Thanks and good luck!John
Expert:  GeekGal replied 8 months ago.
Hello. My name is*****'d be happy to help you troubleshoot this. I think we should run Disk Utility and verify , then repair any issues. We'll need to boot from an Install or Restore disc. DO you have one available to you?Something else we can try that is a bit simpler, is to install the updates one at time. This will sometimes work. I've had a similar issues in the past where I was able to select all of the updates that did not require a restart and get them to update successfully, and then select those that required a restart and updates those one by one. Generally speaking though, a disk issue is at the heart of the problem. Please try this and let me know if it resolves the problem. If you have any issues during the process, please let me know.
Expert:  GeekGal replied 8 months ago.
I apologize, I neglected to provide specific instructions for booting from the startup disk.Insert the disk and Hold c or option/alt key down and tap the power button to boot from the 10.6 installer disk. Select Disk Utility from under the Installer Utilities menu.Select the drive or partition on the left, click First Aid > Repair Disk & Permissions.If the information that I have provided has helped, please kindly take a moment to rate my service. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please let me know so I can continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!
Expert:  GeekGal replied 7 months ago.
Chuck I am following up to see if you still need help with this. Pleas elt me know. Thank you!