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caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 574
Experience:  You one stop software Engineer
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Error message: Internal error communicating with AI rulebase.

Customer Question

Error message: Internal error communicating with AI rulebase. Layout adjustment could not be found.
Working in InDesign CC. Program freezes, does not respond. After force quit and restart, I deleted the file I was working on, but error reoccurred. Importing Word files into a book.
Submitted: 8 months ago.
Category: Software
Expert:  caraleneK replied 8 months ago.
Hello. My name is***** will be providing an answer to your question todayThank you very much for giving us an opportunity to help you. What version of OS do you use>and what version of InDesign do you use . Waiting your feedback to help you
Customer: replied 8 months ago.
OSX, Adobe Creative Suite CC2014
Expert:  caraleneK replied 8 months ago.
Thanks for your feedback.Please reboot your machine and reopen InDesign CC after the reboot . Waiting your feedback
Customer: replied 8 months ago.
Well, if I reboot I'll lose this dialog won't i?
Customer: replied 8 months ago.
I do not want to switch to remote assistance.
Expert:  caraleneK replied 8 months ago.
Yes but you can get back to me on mail or just save the pages and came back to this page after the reboot
Expert:  caraleneK replied 8 months ago.
if I reply to you do you get it on mail??
Customer: replied 8 months ago.
I rebooted before I started this, so InDesign is opened fresh now
Expert:  caraleneK replied 8 months ago.
Thanks do you still get the error messes ??Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.
Customer: replied 8 months ago.
I've remade the offending file, starting with a template. It looks okay. Now I'm going to try adding that chapter to the book. That seems to be where it hangs up.
Expert:  caraleneK replied 8 months ago.
ok thanks
Customer: replied 8 months ago.
I added the new test file to the book, and it was fine. But the error recurred when I added the NEXT document to the book. That makes me think it does not have anything to do with the Word file.
Customer: replied 8 months ago.
Will have to reboot InDesign now. It's completely non responsive.
Expert:  caraleneK replied 8 months ago.
no please make sure InDesign CC is up to date run all the update on you software and on you machine please
Customer: replied 8 months ago.
Remind me how to tell if there are pending updates. Where do I find that?
Expert:  caraleneK replied 8 months ago.
go to apps go to updates
Expert:  caraleneK replied 8 months ago.
do you find the update option
Customer: replied 8 months ago.
downloading an update
Expert:  caraleneK replied 8 months ago.
Thanks after the updates we need to reboot plz
Expert:  caraleneK replied 8 months ago.
are you winning??? Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.
Customer: replied 8 months ago.
Done with this for today. I'll try something else tomorrow
Expert:  caraleneK replied 8 months ago.
Thanks waiting for you
Expert:  caraleneK replied 8 months ago.
Hello Emmy hope you very well today. Please note I waiting for your feedback to complete the service call.Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.