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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Adobe installer gets to step 2 of 3 and just sits at this

Customer Question

adobe installer gets to step 2 of 3 and just sits at this stage
Submitted: 6 months ago.
Category: Software
Expert:  Martin replied 6 months ago.

Hello John, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Which Adobe product are you trying to install?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.


Expert:  Martin replied 6 months ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.