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Shefin
Shefin, Software Support Specialist
Category: Software
Satisfied Customers: 4927
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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When I try to print something from my computer, I get the

Customer Question

When I try to print something from my computer, I get the message "printer off-line", and NOTHIng happens! (I currently have 40+ backed up!)
Submitted: 8 months ago.
Category: Software
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
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