Hi there and welcome Karen
Yes, Skype support is very bad, that I can agree with. But we are not Skype. I can tell you what you need to do, but it appears you think we are skype.
Do you wish to proceed?
Sorry Karen, but this is not true either.
No where does it say Skype here or do we say we are skype, you came here.
And no where is there a switch.