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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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All data in my 1 TB Seagate external hard drive is

Customer Question

All data in my 1 TB Seagate external hard drive is inaccessible.
* When plugged into a USB port, message reads, "You need to format the disk before you can use it."
* Over 300 gigabytes of data are either locked up or erased.
* Numbers on back are: PN 1D8AP8-500 1 TB and SN NA4BH4SQ
* What can be done to repair?
Submitted: 8 months ago.
Category: Software
Expert:  Richard replied 8 months ago.

Hi there and welcome

We will attempt to repair the data.

First, tell me which version of windows you have and which drive letter the Seagate is assigned in windows.