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Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the full name of the program you are using?
Is the old version still installed on your computer and working?
I know this is going to sound counter-intuitive but re-install the old version.
Once done download the free version of Revo Uninstaller from here:
When you use it to uninstall the old version of Fix-It, select Advanced mode
to make sure it removes all traces of the program.
Then install the new version.
It's possible the disk does work with Windows 10. The issue is that there are leftover remnants of the
old version that are keeping the program from installing.
Give what you describe, they may make an exception for such a blatant discrepancy. In any event, it's probably a
Windows registry entry that's stopping the installation. Download CCleaner from here:
click the green Download button in the upper right of the page.
This program has a lot of utilities but you're only interested in the Registry cleaner option
which you'll see from the vertical menu on the left when you run the program.
Select Registry from the menu on the left then Scan for Issues and fix all the issues it finds.
Make sure to scan for issues twice.
Then try to install the new version.
Tell if I've got this right. You had Windows 7 and you had Fix-it installed. You upgraded the machine to
Windows 10 and Fix-it either quit working or disappeared after you upgraded the machine so you got the new version and now you're having this problem. Does that sound about right so far?
This is JustAnswer.com, a paid support site. Avanquest is the company that develops and sells Fix-It so
you would need to contact them concerning this matter.
You can contact JustAnswer customer service at 1.***-***-**** for a refund of their charges.
How long ago did you upgrade to Windows10?
If it's been that long there would be no way to roll back to Windows 7, remove Fix-it, then upgrade again
to Windows 10. Hopefully Avanquest will send you a version that you'll be able to install. Good luck.
You're welcome. Have a great evening.