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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using Windows XP, Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I believe that is a compatibility issue with Flash and Firefox.
Can I remotely access your computer so that I can directly check and fix the problem while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for the updates and I believe your computer needs some cleanup as this Flash issue could be just one f the problems that your PC is encountering.
Regarding remote access, it will be safe as you will be watching everything on your screen and you still have full control of your computer.
If you allow Secure Remote Assistance, I can optimize your computer for speed and perform a malware cleanup to ensure that your system is malware-free. Malwares are normally undetected by most antivirus programs.
Just let me know if you want to consider this offer any time.
Thank you for using our service.