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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I had been saving an InDesign IDML file regularly - all was

Customer Question

I had been saving an InDesign IDML file regularly - all was fine. Recently I saved, but once I tried re-open, I got this error message:
"adobe indesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application."
The good news: It says the work was saved at 6:39 tonight which was my last save, so I hope it can be recovered or opened.
The bad news: It now says the size of the file is only 124 bytes...it was a 95 page document. So that doesn't seem encouraging.
I've also read online about the Adobe recovery auto save folder, but I have been unable to find it on my MacBook in the few places I've been directed.
Please help! I'm in dire need of recovering the file. Thank you!
Submitted: 8 months ago.
Category: Software
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
Is an answer imminent? If not, I will just move on and drop it for now. Thank you.
Customer: replied 8 months ago.
I'll accept the answer whenever it comes, but I can no longer monitor and wait for it for now. Thank you.
Expert:  caraleneK replied 8 months ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. You get the error if you opening a file it with the same or a newer version than it was created with or have you created it on the same version ? Please Export as an InDesign Interchange (.inx) file.

Choose File > Export.

Choose InDesign Interchange (INX) as the type (Windows) or format (Mac OS).

Click Save.

See if you can open the file .Possibility is that the originator of the file has a plug-in installed which is now preventing any copy of the software without the plug-in, from opening the file. Waiting your feedback to help you

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