Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, what program is it that you are trying to fill out a template in?
To be clear, the template you are opening, you are opening it within the which program within adove CS5.. as the cs5 collection is a suite of programs.
What specific program are you attempting to open the template in when it wont let you click or edit ?
I tried to accept your request for our secure remote assistance, the system told me that payment failed. So I am sending that offer back to you to approve.
In the meantime, in illustrator once you open the template, are you using the file > place command to select an image and then place it in your illustrator document?
The secure remote connection you requested, is considered a premium service. It requires payment for that service before it is started. And if the session isnt successful, then that payment is refunded.
As far as place being greyed out. Can you go to edit>preferences menu, and make sure you dont have your startup scripts unchecked? if so, put a check in them and restart your computer.
If they werent unchecked, then check and see if you go to the "select" menu, if you have a check next to "edit in quick task mode" click it and remove that check.
Does that allow you to use the place command?
You normally cant place or edit anything if you have your layers locked.
Also, did you check inside illustrators menus, if you go to the "select" menu, do you have a check next to "edit in quick task mode" .. If so, remove that checkmark and restart illustrator.
As far as being charged in the future, you would only be charged a fee if you asked a new question or started a duplicate question by accident, or if you signed up for the monthly subscription.
Lets make sure there isnt an issue with your preferences file, heres how to reset illustrators preferences. Start with illustrator closed..
You can reset Illustrator’s preferences by holding down Shift + Control + Alt while launching the program. If you get a dialog asking if you want to delete the Adobe Illustrator settings folder, click yes to proceed. Restart Illustrator.
Once started, load your template and then make sure your layers arent locked. Add a new layer if needed.. Is the place command working now?
To clarify, what exactly do you mean when you say the Ai isnt lit up?
To reset the preferences.. You have to start with illustrator completely closed.
And then press and hold the down Shift + Control + Alt, and while holding those keys then click to start Adobe illustrator. Does that bring up the menu asking you to reset preferences?
This page outlines an alternate method to delete the preferences file by going into the %appdata% folder.
Deleting the preferences file for the main illustrator program..
Will not change or remove anything from your actual project or document files.. You cant remove a layer in a project by resetting or deleting the illustrator preferences...
Understood. My apologies that we didnt achieve better results, and best of luck to you.