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Dustin
Dustin, Computer Support Specialist
Category: Software
Satisfied Customers: 12825
Experience:  I have vast experience with configuring & repairing and utilizing software.Also worked in The US Army as A Network Switching Systems Operator/Controller
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How do I "place" my photo if the place button is not

Customer Question

How do I "place" my photo if the place button is not highlighted in my templete??? I really need to get this resolved.
Submitted: 11 months ago.
Category: Software
Expert:  Dustin replied 11 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, what program is it that you are trying to fill out a template in?

Customer: replied 11 months ago.
I have a Dell and am using windows 8 program. I have template's made for my web site and have my logos saved in Adobe Cs5. When I open my templates it will not allow me to even click on place. When I am not in my template's it allows. I need my template's in order to mark my logo on my photos, but it does not give me the option to even place the photo.
Expert:  Dustin replied 11 months ago.

To be clear, the template you are opening, you are opening it within the which program within adove CS5.. as the cs5 collection is a suite of programs.

What specific program are you attempting to open the template in when it wont let you click or edit ?

Customer: replied 11 months ago.
I have the temples saved in Adobe Cs5. It will not allow me to place a photo in my template's which is a huge problem for me.
Customer: replied 11 months ago.
The templet's were created in Adobe.
Customer: replied 11 months ago.
Adobe Illistratior cs5
Expert:  Dustin replied 11 months ago.

I tried to accept your request for our secure remote assistance, the system told me that payment failed. So I am sending that offer back to you to approve.

In the meantime, in illustrator once you open the template, are you using the file > place command to select an image and then place it in your illustrator document?

http://www.dreaminfinity.com/nocturne/tutorials/illustrator-tutorials/placing-images/

Customer: replied 11 months ago.
I go open the templet and click file. I do see place there but it is all in grey. So it is not an option to even let me place the photo. Also I thought I pay once you have finished helping.
Expert:  Dustin replied 11 months ago.

The secure remote connection you requested, is considered a premium service. It requires payment for that service before it is started. And if the session isnt successful, then that payment is refunded.

As far as place being greyed out. Can you go to edit>preferences menu, and make sure you dont have your startup scripts unchecked? if so, put a check in them and restart your computer.

If they werent unchecked, then check and see if you go to the "select" menu, if you have a check next to "edit in quick task mode" click it and remove that check.

Does that allow you to use the place command?

Customer: replied 11 months ago.
OK I will pay the payment. How do I do so? It will not charge me in the future for a fee unless I ask a question correct? Let me see if what you said works.
Customer: replied 11 months ago.
I do see see the preferences button but not the start up scripts button it doesnt give me that option
Customer: replied 11 months ago.
When I have the layers locked it will not give me the option to click place either.
Expert:  Dustin replied 11 months ago.

You normally cant place or edit anything if you have your layers locked.

Also, did you check inside illustrators menus, if you go to the "select" menu, do you have a check next to "edit in quick task mode" .. If so, remove that checkmark and restart illustrator.

Does that allow you to use the place command?

As far as being charged in the future, you would only be charged a fee if you asked a new question or started a duplicate question by accident, or if you signed up for the monthly subscription.

D.S

Customer: replied 11 months ago.
Hi there,
It does not give me an option to restore Illistratior. Also I go to the select menu and do not even see an option edit quick task node it isn't ubder anything.
Expert:  Dustin replied 11 months ago.

Lets make sure there isnt an issue with your preferences file, heres how to reset illustrators preferences. Start with illustrator closed..

You can reset Illustrator’s preferences by holding down Shift + Control + Alt while launching the program. If you get a dialog asking if you want to delete the Adobe Illustrator settings folder, click yes to proceed. Restart Illustrator.

Once started, load your template and then make sure your layers arent locked. Add a new layer if needed.. Is the place command working now?

Customer: replied 11 months ago.
I tried the shift ctrl and alt button nothing happened.
Customer: replied 11 months ago.
The Ai isnt even lit up could Tha be why it's not working?
Expert:  Dustin replied 11 months ago.

To clarify, what exactly do you mean when you say the Ai isnt lit up?

Customer: replied 11 months ago.
The logo for Adobe Illistratior
Expert:  Dustin replied 11 months ago.

To reset the preferences.. You have to start with illustrator completely closed.

And then press and hold the down Shift + Control + Alt, and while holding those keys then click to start Adobe illustrator. Does that bring up the menu asking you to reset preferences?

Customer: replied 11 months ago.
Doesn't do anything and nothing pops up when I click shift ctrl alt
Expert:  Dustin replied 11 months ago.

This page outlines an alternate method to delete the preferences file by going into the %appdata% folder.

https://zethinovaworks.wordpress.com/2012/04/12/restoring-and-deleting-preferences-in-adobe-illustrator-for-windows-7-or-vista-users/

Customer: replied 11 months ago.
This obviously isn't working. I can't loose all the layers I have created.
Expert:  Dustin replied 11 months ago.

Deleting the preferences file for the main illustrator program..

Will not change or remove anything from your actual project or document files.. You cant remove a layer in a project by resetting or deleting the illustrator preferences...

Customer: replied 11 months ago.
Hi it does not even give me the option to do anything. I will be taking my computer to a local store to have them look into it. Thanks for your help
Expert:  Dustin replied 11 months ago.

Understood. My apologies that we didnt achieve better results, and best of luck to you.

Dustin S.

Customer: replied 11 months ago.
Thank you