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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. When you go to Control Panel => Programs and Features, is your Elements not shown there?
What version of Windows were you using before upgrading to Windows 10?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Before you upgraded to Windows 10, were you using Windows 7 or 8?
Thank you for that information.
This happened because during the upgrade, you might have created a separate user account that is not similar to your previously used Windows account.
To check this, please do the following:
Keep me posted with your results so that I can assist you further.
Did you see another USER ACCOUNT aside from the one you are using now when you follow the steps I gave you?
I am very sorry about that, but the offer was to fix your issues remotely. But I respect your decision. Can you please tell me if you see another USER ACCOUNT account following the steps I gave you?
I am sorry but I believe you are not on the screen that I was referring to. By USER ACCOUNT, it means your username that you used to login to your Windows computer.
Please do it again:
Ok. Right click on the Windows logo icon on the lower left hand corner of the page. Then click on Control Panel
Please go to Accounts. On that page, click Manage another accounts. Then tell me the user accounts shown there.
You mentioned you saw ACCOUNTS. Please go there, then follow the remainder of my steps
Why? Did you see the "Manage another accounts" link that I mentioned? What happened when you clicked on it?
Sorry for taking this so long, that is why I sent you an offer for Secure Remote Assistance so that I can directly check and fix the problem while you watch as it will be a faster and safer approach. I believe there are also other problems in your computer that you have not found due to the upgrade and I can also fix them remotely.
But I respect your decision, we can resume with this tomorrow then.