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GeekGal
GeekGal, Software Support Specialist
Category: Software
Satisfied Customers: 1063
Experience:  MIS degree and 15+ years Experience in IT
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Received email: My ereader (5th generation) needed important

Customer Question

received email:
My ereader (5th generation) needed important software update to continue downloading
e-books and using Kindle services . Started it early evening last night as now 12:04 PM,
it has not finished. How long should it take to finish?
Submitted: 11 months ago.
Category: Software
Expert:  Josh replied 11 months ago.

Hi,

It should not take longer than 1 hour. Please hold down the POWER BUTTON for a full 20 seconds until the Kindle restarts.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 11 months ago.
OK Please fix my Kindle
Customer: replied 11 months ago.
Will you be getting back to me?Should I leave my Kindle on next to this computer?
Customer: replied 11 months ago.
Should I get out of this screen? Will my Kindle be automatically fixed without the program being open?
Customer: replied 11 months ago.
My Kindle is not fixed yet.
Will rate when it is.
Customer: replied 11 months ago.
Sorry
***********
Customer: replied 11 months ago.
Did you get corrected phone #?
Customer: replied 11 months ago.
Please acknowledge corrected # ***** the expert: **********
Customer: replied 11 months ago.
Closing window now.
Please call me @ ********* when ready to start
Expert:  Michael Hannigan replied 11 months ago.

Here is the remote session address.... you can click on this to start the session, then reply to let me know you have started it.

http://www.justanswer.com/remotedesktop/join.aspx?Session=4b32d010-e0bd-4390-8ff5-f5f6109da660

Customer: replied 11 months ago.
Michael, are you there?
Customer: replied 11 months ago.
Please call on my phone when you are ready. **********
Customer: replied 11 months ago.
That # ***** *****
*********** is the right one
Customer: replied 11 months ago.
That # ***** not exist.
Customer: replied 11 months ago.
Are you real or a machine?
I keep telling you that #was a m istake.
Phone # ***** **********!!!!!
Customer: replied 11 months ago.
We are done here!
Expert:  GeekGal replied 11 months ago.

Hi there! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. I apologize if you have had a less than ideal experience thus far and I welcome the opportunity to change your initial impressions. Do you still need help with this? If so I'd be happy to give you a call at the correct #. Please advise.