It should not take longer than 1 hour. Please hold down the POWER BUTTON for a full 20 seconds until the Kindle restarts.
If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.
Here is the remote session address.... you can click on this to start the session, then reply to let me know you have started it.
Hi there! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. I apologize if you have had a less than ideal experience thus far and I welcome the opportunity to change your initial impressions. Do you still need help with this? If so I'd be happy to give you a call at the correct #. Please advise.