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GeekGal
GeekGal, Software Support Specialist
Category: Software
Satisfied Customers: 923
Experience:  MIS degree and 15+ years Experience in IT
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Received email: My ereader (5th generation) needed important

Customer Question

received email:
My ereader (5th generation) needed important software update to continue downloading
e-books and using Kindle services . Started it early evening last night as now 12:04 PM,
it has not finished. How long should it take to finish?
Submitted: 9 months ago.
Category: Software
Expert:  Josh replied 9 months ago.

Hi,

It should not take longer than 1 hour. Please hold down the POWER BUTTON for a full 20 seconds until the Kindle restarts.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 9 months ago.
OK Please fix my Kindle
Customer: replied 9 months ago.
Will you be getting back to me?Should I leave my Kindle on next to this computer?
Customer: replied 9 months ago.
Should I get out of this screen? Will my Kindle be automatically fixed without the program being open?
Customer: replied 9 months ago.
My Kindle is not fixed yet.
Will rate when it is.
Customer: replied 9 months ago.
Sorry
***********
Customer: replied 9 months ago.
Did you get corrected phone #?
Customer: replied 9 months ago.
Please acknowledge corrected # ***** the expert: **********
Customer: replied 9 months ago.
Closing window now.
Please call me @ ********* when ready to start
Expert:  Michael Hannigan replied 9 months ago.

Here is the remote session address.... you can click on this to start the session, then reply to let me know you have started it.

http://www.justanswer.com/remotedesktop/join.aspx?Session=4b32d010-e0bd-4390-8ff5-f5f6109da660

Customer: replied 8 months ago.
Michael, are you there?
Customer: replied 8 months ago.
Please call on my phone when you are ready. **********
Customer: replied 8 months ago.
That # ***** *****
*********** is the right one
Customer: replied 8 months ago.
That # ***** not exist.
Customer: replied 8 months ago.
Are you real or a machine?
I keep telling you that #was a m istake.
Phone # ***** **********!!!!!
Customer: replied 8 months ago.
We are done here!
Expert:  GeekGal replied 8 months ago.

Hi there! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. I apologize if you have had a less than ideal experience thus far and I welcome the opportunity to change your initial impressions. Do you still need help with this? If so I'd be happy to give you a call at the correct #. Please advise.