How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 561
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

How do I get the system administrator account back Home

Customer Question

How do I get the system administrator account back Home Edition? in Windows 10?
Submitted: 1 year ago.
Category: Software
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Did you have an admin level account at one time?

Customer: replied 1 year ago.
It still shows in CMD net user, but not in user accounts.
Expert:  Dan replied 1 year ago.

What are you logged in as now?

Customer: replied 1 year ago.
Tom McKay - Local Account
Expert:  Dan replied 1 year ago.

Go to Control Panel then Computer Management and let me know when you get there.

Customer: replied 1 year ago.
Where is computer management? I do not see it.
Customer: replied 1 year ago.
I found it.
Expert:  Dan replied 1 year ago.

Now under Local Users and Groups, open the Users folder.

Customer: replied 1 year ago.
Local Users and groups are not there.
Expert:  Dan replied 1 year ago.

Okay, are you the only one that uses this computer?

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

Can you change your account to an admin account in the Users Account section of Control Panel?

Customer: replied 1 year ago.
No, I can not change anything due to no Admin account.
Expert:  Dan replied 1 year ago.

Okay try this. Go to search then type CMD and press the control, shift, and enter keys all at the same time.

Expert:  Dan replied 1 year ago.

Are you there yet?

Customer: replied 1 year ago.
I get the administrator note to enter administrator PW with no place to enter PW.
Expert:  Dan replied 1 year ago.

Just from opening a command prompt?

Customer: replied 1 year ago.
Would you like to connect?
Expert:  Dan replied 1 year ago.

Well I could but it would cost you more. I can try to walk you through it if you like?

Customer: replied 1 year ago.
Wow!!!!!!! OK!!!!!!!!!!!!!!!!!! start walking
Expert:  Dan replied 1 year ago.

So you followed my instructions to open a command prompt and was then prompted for a password?

Customer: replied 1 year ago.
I tried 3 times
Expert:  Dan replied 1 year ago.

Okay, no extra charge. Follow these instructions please. Please go to http://www.teamviewer.com/ and download and install the TeamViewer program. During installation, keep default, basic, and personal settings. You will then see an ID number and password ***** for you. I will need those to remote into your computer. Please do not close the TeamViewer program until instructed to do so.

Customer: replied 1 year ago.
OK
Customer: replied 1 year ago.
362(###) ###-####
Expert:  Dan replied 1 year ago.

Okay. Be there in a minute.

Expert:  Dan replied 1 year ago.

Are you receiving any permission prompts?

Customer: replied 1 year ago.
If I understand you YES
Expert:  Dan replied 1 year ago.

Now in the search field type restore

Customer: replied 1 year ago.
what else
Expert:  Dan replied 1 year ago.

Click on create a restore point

Expert:  Dan replied 1 year ago.

System Restore

Expert:  Dan replied 1 year ago.

Then next

Customer: replied 1 year ago.
Same prompt
Expert:  Dan replied 1 year ago.

Okay, I am beginning to think we have a virus running? Have you installed anything recently?

Customer: replied 1 year ago.
No
Expert:  Dan replied 1 year ago.

Click or tap the Start button, and then the Power button. Hold down the Shift key when you select Restart. In the resulting, full-screen menu , select Troubleshoot>Advanced options>Startup Settings. Let me know when you get to that point.

Expert:  Dan replied 1 year ago.

Are you there yet?

Expert:  Dan replied 1 year ago.

Still with me?

Expert:  Dan replied 1 year ago.

Since I have not received a response from you I will need to move on to assist other customers. Please respond to me at your convenience and I will return to assist you as soon as possible.

Related Software Questions